GoRide Health, Ford Motor Company

Accessibility Consultant, Customer Experience Lead (2017-2018)

GoRide Health was an accessible mobility service solving some of healthcare’s most pressing challenges. In early 2017, Ford Motor Company hired Ani as a subject matter expert to launch a pilot program, aimed at serving  aging and disabled people in the Dearborn-Detroit area. By 2019, GoRide Health became a fully-funded business, operating a fleet of over 30 vehicles while expanding into Ohio and diversifying offered services.

As the Customer Experience Lead from the company’s inception, Ani G served as the lead subject matter expert, orienting the team to the Aging and Disability community and injecting her expertise into every part of the complex operating system and technology products that the Ford Smart Mobility team had built. GoRide operated and managed the vehicle fleet with software and dynamic routing algorithms built in-house which allows for product customization and provide high touch, meaningful service.